Entries from February 2008 ↓

6. “Be sure to read the fine print on our contract.” The devil is in the details, and it’s never truer than when it comes to fitness club contracts. Fast-talking reps may offer you a deal you can’t refuse, but often that’s exactly what you should do. “Sometimes you end up with salespeople trying to make quotas that engage in pressure,” says Helen Durkin, head of public policy at IHRSA. Occasionally, this can lead to a glossing over of details. One Bally offer that has elicited complaints on Consumer Affairs’ Web site is a 30-day trial membership with a catch: You must visit the club a minimum of 12 times during the first month to cancel without penalty; otherwise, you’re locked into a multiyear membership. Some consumers complain they did attend the required number of times but that when they decided to cancel, the club had no record of the visits. A Bally spokesperson says the company’s policy is to check all members entering the club and record their usage.

Your best defense: Read every word of the contract. Never rely on a suave salesperson’s “word” no matter what authority they profess, and don’t let anyone pressure you into signing before you’re ready — take the contract home and read it overnight.

7. “Our equipment can be downright dangerous.” Unlike many businesses, fitness clubs do not need a license to operate. Furthermore, although the American College of Sports Medicine and other groups publish guidelines for the industry, they don’t have the teeth of the law. “In most cases [the gym] is not a safe place to go because there is little standardization,” says Marc Rabinoff, forensic expert and professor of human performance and sport at the Metropolitan State College of Denver.

Take equipment maintenance, for example. Although manufacturers must include instructions with exercise machines, nothing forces gyms to follow them, Rabinoff says. Injuries can result from poorly or improperly maintained equipment, says Cedric Bryant, chief science officer for the American Council on Exercise. Harold Leon Bostick knows that all too well. Due to a design defect in a machine he was using, a stack of weights came crashing down while the law student was doing squats at a California gym in 2001, severing his spinal cord.

Bryant recommends asking to see maintenance and cleaning logs– hallmarks of a good club. Gold’s Gym, for one, says it follows manufacturers’ maintenance guidance to the letter and replaces equipment every five to seven years. And avoid machines that stick or don’t move smoothly.

8. “Everything is negotiable.” Balloons and freebies often signal promotion time at your local gym — most frequently before the holidays and at the start of summer.

Already a member? Jot down these specials, and ask for one of them when it comes time to renew your membership. Some gyms will honor the rate months after the posters come down, says Mark, of the Consumer Credit Counseling Service of Greater Atlanta. If you’re looking into a new membership, remember that the cheapest deals will likely be those that lock you in for a long time. For example, A major national chain’s flexible plans, including month-to-month memberships, typically cost $5 to $10 a month more than its popular long-term “Value Plan.” As for trainers, you might be able to get a break if you decide to share sessions with a friend or two, says Carol Espel, Equinox’s national group fitness director.

9. “If your wallet gets lifted, it’s not our problem.” In 2003, the FBI put out a bulletin about a group of burglars stealing credit cards from lockers of health club members on the East Coast. Since then, there’s been no similar FBI bulletin — but that doesn’t mean your valuables are safe at the gym. You never know who’s lurking around the locker room while you’re sweating away on the elliptical machine. “For so many people, the health club is like a community,” says IHRSA spokesperson Brooke Correia. “You feel very comfortable, but there are situations where potential thieves will break into the club and take advantage of that safe atmosphere.”

Ben Osbun tried to end 2004 on a healthy note by working out at his local YMCA on New Year’s Eve. But the day quickly soured. When the Chicago real estate agent returned to his locker, he found that the padlock had been cut and his cell phone, keys and wallet were all missing. Only his jacket was left behind; the thieves showed him some mercy since it was December, Osbun says. He adds that the gym staff wasn’t particularly surprised by the incident, since petty theft is common in health clubs. Osbun learned his lesson; he now brings very little with him to the gym.

If you do intend to store items in a locker while you’re working out, IHRSA recommends using a padlock with a key, which is harder to pick than a combination lock. Good to know — not that it would have helped Osbun any.

10. “Go ahead and sue; you’ll never win.” Fitness clubs sure do know how to watch their backs, legally speaking. It’s nearly impossible to visit a fitness center without signing a waiver that absolves the club of liability — involving everything from malfunctioning machines that cause injury to improper instruction by staff members.

In Michael Stokes’ case, it was a defect in the basketball court’s floor at his Kent, Wash., gym that caused ruptured tendons in his knee and shoulder. While a judge found that Stokes may not have known what he was signing, a subsequent Court of Appeals ruling upheld the waiver and dismissed the case, says Mark Davis, a lawyer at Curran Mendoza who represented Stokes.

And that’s how it usually goes, since the majority of states’ courts tend to side with the gyms on the matter of liability waivers, while only a handful, including those in New York and Virginia, are likely to rule against them. Occasionally, a judge will rule on behalf of plaintiffs in instances of gross negligence, but that bar is set pretty high in some states, such as Washington, Davis says.

Bottom line: Understand that you’re taking your health in your own hands when you go to the gym, so you need to watch your own back — literally.

By Reshma Kapadia– SmartMoney.com

1. “If you’re still here in April, it’ll be a miracle.” The fitness craze is going gangbusters, with gym attendance up 23% since 2001, to 41.3 million, according to the International Health, Racquet and Sportsclub Association (IHRSA). And most new recruits sign up in January — the busiest month for fitness clubs. That’s when well-intentioned souls trying to stick to their New Year’s resolutions flood their local gyms, often resulting in long lines at the treadmill, overtaxed gym staff and towel shortages in the locker room. But it won’t be long before the throngs thin; most resolution makers trip up in the first 90 days, says Alan Marlatt, director of the Addictive Behaviors Research Center at the University of Washington. And indeed, that’s what clubs expect. “They bet on it,” says Meg Jordan, editor of American Fitness, adding that most gyms count on a 20 to 30% dropout rate.

In the meantime, there are ways to avoid January overcrowding and make it past the 90-day hump. When selecting a new gym, visit the facility during the time of day you’re most likely to attend. If it’s crowded, check to see whether waiting lists and time limits on machines are enforced or whether it’s a free-for-all.

2. “Don’t touch anything — this place is crawling with bacteria.” About 80% of all infectious disease is transmitted by both direct and indirect contact, says Philip Tierno, director of clinical microbiology at New York University Medical Center and the author of “The Secret Life of Germs.” That makes the gym, with its sweaty bodies in close proximity, a highly conducive environment for catching everything from athlete’s foot to the flu.

In swabs of medicine balls, for example, Tierno found samples of community-acquired MRSA — a strain of staph resistant to some antibiotics. “You take your chances,” Tierno says. “Any time you touch a medicine ball or machine, you have to know that your hands are contaminated and should be washed.”

What about those spray bottles some gyms provide for wiping down equipment? They may help, Tierno says, but he recommends additional measures, such as wearing long sleeves and pants while working out. Also, bring your own towels, since there’s no guarantee that your gym’s linens have been bleached or rinsed in clean water. While in the locker room, make sure you wear flip-flops, and avoid sitting nude on any exposed surface.

3. “We’re not equipped to handle health emergencies.” Almost one-third of sudden cardiac arrests outside of homes and hospitals occur in fitness clubs or sports facilities, says Mary Fran Hazinski, a registered nurse and senior science editor at the American Heart Association. Yet most health clubs aren’t fully prepared for such crises. That was the case at a 24 Hour Fitness in California, where Nick Pombra, 43, collapsed after running on a treadmill in July 2004. Gym staff tried CPR, but by the time paramedics arrived, it was too late, says Mike Danko, a lawyer for Pombra’s family. 24 Hour declined to comment.

While effective CPR can buy time, it won’t reset a heart after cardiac arrest. That’s where automated external defibrillators, or AEDs, come in. Chances for revival drop as much as 10% each minute that passes without proper CPR and defibrillation. But even in states like New York that require gyms to have CPR equipment, as well as AEDs and trained personnel in clubs with over 500 members, two-thirds surveyed by the attorney general’s office in 2005 weren’t in compliance. Find out if your club has the right equipment and, equally important, staff trained to use it.

4. “Our trainers don’t know what they’re doing.” If you work out at a gym, chances are an on-site personal trainer will try to sell you his or her expertise. And with their Colgate smiles and buff bodies, they must be able to teach you a thing or two about getting into shape, right? Not necessarily. Trainers need no standard certification, and the credentials some flash require only a quick online course or a fee, says Neal Pire, a fitness-industry consultant and former trainer.

Jonathan Jacobson, a marketing exec with a degenerative disk disease in his lower back, sought out a trainer to design a routine appropriate for his condition. But after following a boxing regimen the trainer recommended, he was left in pain. When his doctor told Jacobson, 35, to stop, the trainer suggested Pilates — which only further aggravated the problem, ending in a slew of medical procedures. “He had certificates and tons of plaques on the wall,” Jacobson says. “It’s taken about a year to not be in pain every day.”

Seek trainers with credentials from respected institutions like the American College of Sports Medicine or the National Strength Conditioning Association — preferably with some training in sports medicine or phys ed.

5. “We won’t let you quit.” If you think giving up the Ben & Jerry’s is tough, try quitting your gym. Trouble canceling membership is one of the top complaints against fitness clubs logged with the Better Business Bureau and states’ attorneys general offices. Before Chris Hinkle and his wife moved to North Carolina, they met with the manager at their Gold’s Gym in Austin to cancel their prepaid membership. They were told a refund check would be in the mail. That was March. After months of unreturned calls, Hinkle contacted the BBB, which also got no answer from Gold’s and gave it an unsatisfactory rating. “I was an ecstatic booster of Gold’s,” Hinkle says. “Now I tell people to never go there.” A Gold’s spokesperson says the club sends a refund in such cases once it receives proof of a move — documentation Hinkle says the Austin manager didn’t ask for in March.

For those paying monthly, calls from collectors or a battered credit score may be the first clue membership was never terminated, says Todd Mark of the Consumer Credit Counseling Service of Greater Atlanta. Follow contract terms to the letter, providing proof of a move or a doctor’s note. Create a paper trail, and alert credit agencies about the dispute.

Continued …

You found the right club, got all your questions answered, now the tough part; How to get the right price.

Back to our tour. Over the course of the tour, take note the following:

• Does the club look and smell clean?
• Is the locker room clean a spacious?
• Does the equipment appear to be in proper working order?
• How is the lighting? Do you feel like you’re lurking around in the dark?
• Were you greeted when you came to the front desk?

As the tour concludes, ask your salesperson if you can talk to any members. Watch their face carefully. If they don’t hesitate, that’s a good sign. If they do, then that may be cause for concern. They should feel they are serving their current members properly and have no objection.

At the conclusion of the tour, the salesperson expects to regain control of the conversation. They will start with dollars per month and the number of months. Most clubs will offer 12 and/or 24 month agreements (they don’t like to use the term “contract”, but that is exactly what it is). In addition, they will give you information about “start-up fees”. These can be disguised as enrollment and/or processing fees, or some other similar terminology. (A club may advertise as having no enrollment fee, but you will still have to pay a processing fee).

Before you even step foot inside of a gym, have a dollar per month rate that would be acceptable and one that you can afford. After the tour and listening to the salesperson drone on about the great rates, see how this compares to the rate in your head. But, don’t sign anything just yet.

Now is the time to take control of the conversation again, by asking questions such as these:

1. If I move, do I still have to pay the remainder of the contract? (No, you shouldn’t).
2. If I sprain my ankle and can’t work out for a month, what do you do? (A quality club will add the length of time you cannot work out on to the end of your agreement. For example, if you sprain your ankle and can’t work out for a month, they should extend your agreement for one month).
3. I have a teenager who might come once a week, or once every two weeks. Do I need to sign him/her on as a member? (No, you shouldn’t. Clubs can offer one-day, one-week and two-week guest passes for just such a thing).
4. When it comes time for me to re-enroll, can I re-enroll at the same rate. (Clubs will vary greatly on this, but some clubs will use this to entice members on a long-term basis).
5. Do you offer corporate rates? (These are generally up to 25% off with a certain number of people signing up from any given business).

If, at this point, you are blown away by the club and your questions have been answered, now you can make your decision whether to enroll or not.

If not, tell them you’d like to think about it. With this response, the salesperson will generally rehash all that you’ve been over and what you might have to think about. Stick to your guns. You don’t want to make a decision right now. At this, expect a visit from the General Manager or some other bigwig who will go through the same process. Again, stick to your guns. You will NEVER have to pay more than what is on the table right now. The GM (or selected bigwig) may, at this point, waive one of the start-up fees or offer you a one or two-week free pass. They know if you walk out that door with nothing right now, you will in all likelihood never come back.

These are general guidelines to help you avoid the pitfalls of hidden charges and other ugly surprises. Armed with these questions and knowing what to ask, will let them know you have certain expectations. Good luck.

For many folks, the idea of getting back into shape may drag on for months before finally taking action. The thought of walking into a health club elicits the same concern as walking on to a used car lot - pushy salespeople willing to tell you anything you want to hear just to get a sale. Unfortunately, this is often the case. But, knowing what to look for and some questions to ask can avoid unexpected costs and concerns later on.

THE TOUR

As you enter, most clubs will have you fill out a brief questionnaire to get some very basic background information such as name, address, phone, and general questions about your past work out history. The key to this procedure is getting your phone number. If you don’t buy, expect a few calls over the next couple of weeks.You should expect someone to give you a tour of the facility. During the tour, ask questions. Now is the time to gather information to determine if this club is the right fit for you. DO NOT ask about membership rates now because you won’t get an answer and you don’t have all the facts for you to figure out if this is a good deal or not. Be patient.

QUESTIONS

During the tour, some of the questions to ask are:

• If you are a woman, do they have a women’s only area?
• Do they offer child care?
  • If so, what ages?
  • Is child care part of the membership?
  • What time is the child care area open?
  • How many child care providers are working in the area at any one time?
• Are all group classes included in the cost of the membership?
• What is the average age of the club’s members? (If you’re in your 40’s, you don’t want to be in a club where most members are in their 20’s).
• Does the club offer any type of orientation for novices who have not been in a club before?(Very important. The best clubs will offer a time to acquaint all new members with abasic strength and cardio workout plan as well as showing the basics of how to use different pieces of equipment).
• What are the club hours?
• What are the busiest times? (Usually from about 6:30am - 8:30am and 5pm - 8pm)
• Are members of the fitness staff available if you have general question about how to use a particular piece of equipment?

These types of questions let the salesperson know that you have done your homework and are not going to be blindly led into signing a membership. Once the tour is done, now the fun times really begin - finding out about membership rates.

Sleep duration and patterns can affect sports training and performance. Most people need 7 or 8 hours of sleep, and your body functions at its best when you have regular sleep patterns, generally sleeping at about the same time every night. So if your workouts, practices, or competitions aren´t going well, consider whether you´re getting enough sleep.

24 Fitness is running a national campaign for the New Year! Join now and have access to over 380 clubs for the one-time initiation price of $49 and monthly dues at $29. Sign-up by 2/22/2008 for the best deals.

We are already to go with the new HealthClubDeal.com where you’ll find the best deals from Fitness and Excerise organizations in your area. check back often for the latest deals and the occasional health and fitness tips.